privacy policy
At Autumn & Wool, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit www.autumnandwool.com or contact us directly.
1. Who We Are
Autumn & Wool is a handmade knitwear brand based in Riga, Latvia, creating sustainable garments from 100% natural yarns.
If you have questions about this policy or your data, please contact us at:
📩 Email: info@autumnandwool.com
2. What Information We Collect
We may collect:
Personal details (name, email, address, phone number) — when you place an order or contact us.
Payment details — processed securely by third-party providers (e.g. PayPal, Etsy, or Squarespace Payments); we never store card data.
Website usage data — through cookies and analytics tools (e.g. Squarespace Analytics, Google Analytics) to improve website performance.
3. How We Use Your Information
Your data helps us to:
Process and deliver your orders.
Communicate about your purchase, delivery, or support requests.
Send updates, offers, or newsletters (only with your consent).
Improve our website and customer experience.
We never sell or rent your data to third parties.
4. Cookies
Our site uses cookies to ensure a smooth browsing experience. You can disable cookies in your browser settings, but some site features may not work correctly
5. Data Retention
We keep your personal data only as long as necessary to provide our services and comply with legal obligations (e.g. tax and accounting laws).
6. Your Rights
Under the EU General Data Protection Regulation (GDPR), you have the right to:
Access, correct, or delete your data.
Withdraw consent at any time.
Request data portability.
To exercise these rights, contact info@autumnandwool.com
.
7. Third-Party Services
We may use trusted third-party providers to operate our store and analytics (e.g. Squarespace, Etsy, PayPal, Instagram). Each provider has its own privacy policy governing data use.
8. Security
We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised date.
Autumn & Wool
Riga, Latvia